Archana Ramachandran

Archana has 19 years’ experience in the technology industry, prior to joining American she has worked in the e-Governance, Education and Healthcare domains and has a background in Engineering  
At American, her key contributions are :
-integration of legacy US Airways and American Airlines international sites 
-driving customer experience for American Airlines International websites
-creating relevant post-booking customer experience during the pandemic
Archana’s leadership strengths include developing strong strategic relationships and deep knowledge of International portfolio, Digital Customer service and post-booking, and pre-day of travel from both a technology and business perspective. She is passionate about digital transformation, creating a culture of trust, with a Customer-first strategy, and tapping technology in new ways that will delight customers!
Archana is constantly on the lookout for innovative ideas, always open for a good chat, you can connect with her on Linkedin!